Terms and Conditions

Our Products

  • Our products are subject to availability. If we are unable to provide your chosen item, we will advise you as soon as possible to make change of your order, or refund your payment in full within 30 days. We reserve the right to substitute a product of equivalent value, quality, and colour.
  • We may deliver some flowers in bud to increase vase life.
  • Wedding packages are priced for best seasonal availability, we will select the flowers for the package, taking into account bridal style & colours.


  • Prices listed are valid for a maximum of 14 days after placing your order.
  • Our prices include VAT at current rates (20%) but exclude delivery charges if there's any.

Orders / Payment

  • In order to fulfill your order, we require all necessary fields (delivery date, quantity, etc) to be filled within the order form on the Shopping Cart page with relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the website.
  • If using a credit card from outside the Euro zone the currency conversion will be done by the credit card company.


  • Delivery charges will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered to you, please call our store to confirm with us first. You will be advised of an additional delivery charges depending on the delivery area.
  • If you requested a specific time on the delivery date, we will try our best to comply with such request. However, your request cannot be bound in any way due to uncontrollable situation such as weather, traffic, etc.
  • For same day delivery near NW1, we must receive your Order Form by 6:00pm London time. We will process your order received on Public Holidays the next working day. We do not deliver on public holidays (except for Mother's Day).
  • If any problems or delays in delivery due to incorrect personal and delivery details provided by you, you will take 100% responsibilty. Please ensure that you have included the full address details, of the intended recipient and your daytime telephone number (or email address) so that we can notify you in the event that any delivery problems occur.
  • Whilst we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full.
  • Where a third party is involved during delivery, such as hospitals, schools, offices, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
  • In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on your order. Should the recipient not be home we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted.


  • Orders may be amended or cancelled up to 24 hours before the intended delivery date.


  • We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
  • Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
  • These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1988 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
  • A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists under statute law.
  • Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.